FAQs

📦 Orders & Payment

💳 Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and other secure payment methods at checkout.

✏️ Q: Can I modify or cancel my order after placing it?
A: Orders are processed quickly, so modifications or cancellations may not always be possible. Please contact us at shop@lyricara.com as soon as possible if you need assistance.

🚚 Shipping & Delivery

🌍 Q: Where do you ship?
A: We offer free worldwide shipping to every country!

⏳ Q: How long does shipping take?
A: Orders typically arrive within approximately 2 weeks from the shipping date. If your order hasn't arrived after 10 business days, feel free to reach out.

📍 Q: How can I track my order?
A: Once your order is shipped, you'll receive a confirmation email with tracking details (if available).

🔄 Returns & Refunds

📦 Q: Do you accept returns?
A: If you receive a damaged or incorrect item, please contact us within 7 days of delivery with your order details and photos. We’ll be happy to help resolve the issue.

💰 Q: How do I request a refund?
A: If you’re eligible for a refund, email us at shop@lyricara.com with your order details. Refunds are processed back to your original payment method.

🛍️ Products & Usage

🖌️ Q: How do I use the hair massager with oils?
A: Apply a few drops of oil to your scalp, then gently massage with the brush in circular motions to enhance absorption and improve circulation.

🌿 Q: Are your oils suitable for all hair types?
A: Yes! Our oils are formulated to work with all hair types and textures.

📞 Contact & Support

📧 Q: How can I contact customer support?
A: You can reach us anytime at shop@lyricara.com or through our Contact Us page. We typically respond within 24-48 hours.